Pet care and women's fashion e-commerce
Customer support for e-commerce brands
We run multilingual helpdesks for e-commerce brands, handling everyday questions and coordinating order issues with each store’s suppliers.
What we did
- Answer and merge customer tickets in each brand’s helpdesk
- Coordinate replacements, lost parcels and product errors with suppliers
- Prepare the documents and replies needed for payment disputes
- Automate reporting and recurring internal communications
More work